Terms & Conditions
You must not misuse this Website. Without limiting the breadth of the foregoing, you will not: commit, facilitate or encourage a criminal offence; transmit or distribute a virus, Trojan horse, worm, logic bomb, or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of ASOS or its partners involved in the operation and maintenance of this Website. You shall not directly or indirectly take any action to unduly stress the Website, including by way of example and not limitation, incurring session lengths or conducting search queries that we reasonably determine to be abusive, launching or facilitating any denial of service attack on the Website, or using any scraper, robot, spider, or other automated mechanism to access the Website or download content. We reserve the right to monitor your use of the Website to provide guidance and assistance in the use of the Website, and to monitor your conformance with these Terms of Service. You acknowledge and hereby consent to such monitoring. Breaching this provision may constitute a criminal offence under the Computer Misuse Act 1990 or other relevant legislation. ASOS will report any such breach to the relevant law enforcement authorities and may disclose your identity to them.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.
The use of automated systems or software to extract data from this Website for commercial purposes, (‘screen scraping’) is prohibited without license.
The intellectual property rights in all software and content made available to you on or through this Website remains the property of ASOS or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by ASOS and its licensors. You may store, print, and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute, or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.
You shall not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation supplied by ASOS or its licensors. asSeenonScreen.com™ and ASOS.com™ are trade marks belonging to ASOS. No licence or consent is granted to you to use these marks in any way, and you agree not to use these marks or any marks which are colorably similar.
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to the USA and subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Please see our Delivery Charges notice for further information.
In order to contract with ASOS you must be 18 years of age or over and possess a valid credit or debit card issued by a bank acceptable to us. ASOS retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be ASOS or may in some cases be a third party. Where a contract is made with a third party ASOS is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes. Please be aware that some of the goods sold through our Websites may not be suitable for children under 18 years of age, so please take extra care when purchasing goods as gifts, for under 18’s.
a. Our Contract
i. When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.
b. Pricing and Availability
i. Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Where applicable, prices are inclusive of VAT at the rate appropriate to the country of receipt within the EU. VAT is not included in our prices for customers outside of the EU. Shipping costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.
i. Upon receiving your order we carry out a standard pre-authorization check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorization check has been completed. Your card will be debited once the order has been accepted.
A. ASOS Gift Vouchers
- To purchase an ASOS gift voucher, log into your ASOS account and visit http://www.asos.com/discover/gift-vouchers. Then, follow the instructions to order your gift voucher.
- If you are purchasing a gift voucher as a present, please double check the delivery email address you enter – it is your responsibility to do so and we’re afraid we can’t be held responsible if a gift voucher is used by someone other than your recipient if the email address entered is incorrect. In addition, we can’t take responsibility for any gift vouchers that are lost or used by someone other than your recipient after delivery.
- We’re afraid we can’t accept any responsibility for stolen, lost or deleted gift vouchers. Make sure your recipient has received their gift voucher, as it is their responsibility to keep the gift voucher safe.
- Once you’ve made your purchase, we’ll dispatch your gift vouchers as soon as payment has been cleared or on your specified delivery date (if this is later). We’re afraid we can’t be responsible for any delays, no matter how they are caused. From time to time, gift vouchers may get caught in pesky spam filters, so ask the recipient to check these filters. We can’t take responsibility if a gift voucher cannot be delivered to the recipient’s email address because of spam filters, firewalls, the capacity of the recipient’s mailbox or any other factors outside of our control.
- We advise you to lock your gift voucher to your ASOS account as soon as you can once you receive it to keep it safe. You can do this by logging into your ASOS account and visiting the “My Account” section and entering the code into the gift voucher section. The voucher will be waiting for you in checkout when you make your next purchase.
- Once a gift voucher has been locked to an individual’s ASOS account, the gift voucher becomes their property and can be used as full or part payment for product/s on the ASOS Website.
- After a gift voucher has been locked to an individual’s account, we reserve the right to refuse to discuss the gift voucher further with the individual who initially purchased it.
- Gift vouchers can only be redeemed when you purchase your order in Great British Pounds (GBP).
- Gift vouchers are valid for 24 months from the date of purchase and can be used across multiple orders. After 24 months, any remaining balance will be cancelled.
- You may use more than one gift voucher on a single order.
- Gift vouchers can be used in conjunction with other promotional and discount codes.
- Gift vouchers cannot be used to purchase other gift vouchers and cannot be used on ASOS Marketplace.
- If the value of your purchase is less than the value of the gift voucher, your spend will be deducted and the remaining balance can be redeemed when you next make a purchase. If your order exceeds the value of the gift voucher, you can pay the remaining balance using another payment method.
- When you return or cancel an ASOS order and a gift voucher was used as full payment, your refund will be issued to you in gift vouchers (i.e. we will not refund money to you in these circumstances). There will be no monetary exchange for returned or cancelled orders made with gift vouchers.
- When you part return or cancel an ASOS order and a gift voucher was used as part payment, the equivalent refund by way of money spent and gift vouchers will be issued to you in that order.
- We reserve the right to amend these terms and conditions at any time.
B. Promo Codes
- From time to time, we may offer promo codes which may apply to any, or certain specified purchases made through the ASOS Website.
- There are two ways of receiving a promo code:
- We may send one to you via email for reasons such as, without limitation, your birthday, your ASOS anniversary and student validation.
- From time to time, we may offer promo codes on the ASOS Website that you can apply at checkout in order to receive a specific discount from us.
- Only one promo code can be used against an order at any one time.
- A promo code can't be applied to an order after that order has been placed.
- A maximum spend limit of £500 (or equivalent local currency) pre-discount applies per order.
- Certain brand or product category exclusions may apply so we’ll let you know if you can't use your promo code on anything before you complete your purchase.
- A maximum 20% discount applies to all beauty products, regardless of the value of the promo code.
- If the promo code has expired, you won’t be able use it.
- We’re afraid we can’t accept any responsibility once we have given you a promo code and we are not obliged to provide you with a replacement if it gets lost and/or gets used by someone else as this will result in the promo code being cancelled.
- If a promo code is offered on the ASOS Website and can’t run properly because of fraud, tampering, technical errors or anything else that is beyond our control which affects the running, administration, security or fairness of the promo code, we reserve the right to cancel, modify or suspend the promo code.
- Promo codes are non-transferable and cannot be exchanged for cash. If you receive a promo code, it can only be used by you on your own ASOS account for the purpose for which it was issued. You must keep it confidential and only use it for making your own orders on ASOS. Don’t pass your code directly on to others or make it available to others (for example, posting it on social media or on a forum). If we believe that at the point of purchase or retrospectively you are abusing the use of promo codes in any way (for example, selling them to others), we reserve the right to cancel your promo code or suspend/close your ASOS account without letting you know beforehand.
- We reserve the right to amend these terms and conditions at any time.
- The promoter is ASOS.com Limited, Greater London House, Hampstead Road, London, NW1 7FB.
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part where none exists.
You must not establish a link from any website that is not owned by you.
This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.
Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and images of third party products, services and/or locations featured on this Website are in no way associated, linked or affiliated with ASOS and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to ASOS.
ASOS shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.
If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause/sub-clause as is permitted by law.
If you have a complaint about ASOS, please contact our Customer Care team here:
- via email here
- via Twitter to @ASOS_Heretohelp
- via Facebook to www.facebook.com/ASOS.us
- via post to ASOS Customer Care, Hercules Way, Leavesden Park, Leavesden, Watford, WD25 7GR
In the unlikely event that our Customer Care team are unable to resolve your complaint, and you are still not satisfied following the conclusion of our complaints handling procedure, then you may refer your complaint to the Retail Ombudsman which is a certified Alternative Dispute Resolution Provider (www.theretailombudsman.org.uk). We will respond to any complaint referred to us by The Retail Ombudsman: